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PractiTest_Rep
Newbie


Reged: 09/23/12
Posts: 10
Loc: Israel
QA team and Development team working relations
      #719730 - 11/13/12 02:53 AM

I'm interested in useful tips for improving the working relations and the office atmosphere between the QA team and the Development team. Any ideas?

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_____________________________________________
PractiTest - Better QA Management | www.practitest.com
Skype: hadar.fogel| Twitter: hadar.fogel | http://qablog.practitest.com/


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Joe StrazzereModerator
Moderator


Reged: 05/15/00
Posts: 12344
Loc: Massachusetts, USA
Re: QA team and Development team working relations [Re: PractiTest_Rep]
      #719732 - 11/13/12 04:06 AM

If you haven't already done so, you should read "Lessons Learned in Software Testing" by Kaner, Bach, and Pettichord.

Chapter 7 is titled "Interacting with Programmers" and includes the following lessons:
- Understand how programmers think
- Develop programmers' trust
- Provide service
- Your integrity and competence will demand respect
- Focus on the work, not the person
- Programmers like to talk about their work. Ask them questions
- Programmers like to help with testability

I like the book a lot, have shared it with my entire QA Team, and think the lessons have really helped us.
http://www.allthingsquality.com/2011/12/book-lessons-learned-in-software.html
http://www.allthingsquality.com/2011/12/sharing-lessons-learned.html

One other thing that works really well for us here is that both the QA team and Dev team sit right next to each other. We see each other every day, have lunch together, meet together often, and talk about our questions, findings, and concern promptly.

My sense is that we almost always feel like we are "on the same side" in getting things done. I think that's the most important factor in our success.

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- Joe
Visit AllThingsQuality.com to learn more about quality, testing, and QA!

I speak only for me. I do not speak for my employer, nor for anyone else.


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PractiTest_Rep
Newbie


Reged: 09/23/12
Posts: 10
Loc: Israel
Re: QA team and Development team working relations [Re: Joe Strazzere]
      #719736 - 11/13/12 05:27 AM

Thanks Joe!
I will definitely read it.

Kind regards,
Hadar

--------------------
_____________________________________________
PractiTest - Better QA Management | www.practitest.com
Skype: hadar.fogel| Twitter: hadar.fogel | http://qablog.practitest.com/


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SimonFromLeeds
Member


Reged: 08/12/04
Posts: 139
Loc: Leeds
Re: QA team and Development team working relations [Re: PractiTest_Rep]
      #719744 - 11/13/12 07:21 AM

I think the 'tone' of the relationship is really important, and that is normally set by the management. In my experience building a collaborative 'tone' where dev know they're responsible and empowered to deliver a quality product and testers are their to communicate the current quality is important. When the leadership of the two functions act or talk like it's an
adversarial system, that's when working relations start to drift/impede.


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John_Ruberto
Newbie


Reged: 07/11/12
Posts: 19
Re: QA team and Development team working relations [Re: PractiTest_Rep]
      #719751 - 11/13/12 08:51 AM

Hi,

One thing that our team does, the QA team is organized as a mirror image of the dev teams.
  • Each QA person is assigned pretty much permanently to the dev team for the features/areas they are working.
  • They all attend the same meetings together (scrum/project meetings and weekly staff meetings)
  • We like to look at dev & QA as being on the same team, just play different positions.



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My Blog


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