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Testing Tools >> HP Functional Testing / Mercury QuickTest Pro / QTP

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superid
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Reged: 03/27/08
Posts: 38
QTP 10: Blank reports when printing or exporting
      #596862 - 10/16/09 02:48 AM

Hello all,

I'm having a problem with reports in QuickTest Pro 10.
After running a test, the results are displayed normally in the QTP Results Viewer. However, attempting to Print, Print Preview or Export (to any format), the output is blank.

I noticed that this is somehow related to the scope of the results I'm trying to print or export. If I select only one action within the results, printing and exporting works normally.

I've tested this on two separate systems with the same results.

Is anyone facing a similar problem?

Thanks in advance!


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Tarun LalwaniModerator
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Reged: 07/21/05
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Re: QTP 10: Blank reports when printing or exporting [Re: superid]
      #597047 - 10/18/09 01:52 AM

Can you attach the results here, so that others can open and try it out

--------------------
Regards,
Tarun
** First ever technical novel - And I thought I knew QTP! **
** Download QTP Unplugged 2nd Edition eBook for FREE **

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superid
Member


Reged: 03/27/08
Posts: 38
Re: QTP 10: Blank reports when printing or exporti [Re: Tarun Lalwani]
      #597505 - 10/21/09 02:40 AM Attachment (179 downloads)

Sure, here are the results I'm trying to export.

By the way, I just received my copy of QTP Unplugged. Great work, Tarun! Looking forward to your next book!

Regards,
Leo


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Tarun LalwaniModerator
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Re: QTP 10: Blank reports when printing or exporti [Re: superid]
      #597526 - 10/21/09 03:53 AM

I tried opening it on QTP 9.5 result viewer and it worked for me. Will check on QTP 10 also tonight

--------------------
Regards,
Tarun
** First ever technical novel - And I thought I knew QTP! **
** Download QTP Unplugged 2nd Edition eBook for FREE **

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superid
Member


Reged: 03/27/08
Posts: 38
Re: QTP 10: Blank reports when printing or exporti [Re: Tarun Lalwani]
      #597531 - 10/21/09 04:02 AM

Great, thanks Tarun!

I can view the results in QTP 10, the problem occurs when I try to export (HTML, PDF, DOC) or print (or print preview).

I hope this is an issue with my system, but it seems others are having the same problem:
http://www.sqaforums.com/showflat.php?Number=561983
http://www.sqaforums.com/showflat.php?Number=394417 (on QTP 9.2)

Thanks again,
Leo


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superid
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Reged: 03/27/08
Posts: 38
Re: QTP 10: Blank reports when printing or exporti [Re: superid]
      #597578 - 10/21/09 06:40 AM

In the meantime, to address my immediate problem, I'd greatly appreciate if anyone could export these results to PDF format (in both Short and Detailed formats, if possible) and attach the PDFs here.
I hope that's not asking too much.

Thanks!
Leo


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Tarun LalwaniModerator
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Re: QTP 10: Blank reports when printing or exporti [Re: superid]
      #597823 - 10/22/09 05:57 AM

Ok I can reproduce your issue on QTP 10. So send this results to HP and open a ticket. Till that time I will do some more analysis on the same

--------------------
Regards,
Tarun
** First ever technical novel - And I thought I knew QTP! **
** Download QTP Unplugged 2nd Edition eBook for FREE **

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MORBULA
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Reged: 06/17/09
Posts: 31
Re: QTP 10: Blank reports when printing or exporti [Re: Tarun Lalwani]
      #597842 - 10/22/09 07:07 AM

This happens to me all the time for certain types of run errors, for example, an object is disabled error when IE crashes unexpectedly (Internet explorer has encountered a problem). If it hangs for a long time on an overnight run this situation will occur. For automations, my automation script convert all the xml results to html with an xslt transformation and throws them on a website during processing. I get an blank page in this situation because QTP throws an ending </diter> (ends the iteration and end </doc> tag (ends the report doc) for some reason in the results after the run error.In QTP report viewer the report looks fine execpt the next step after this event is aligned at the same level as the test description. When you convert to html with an xslt transformation (same thing that export option is doing manually), you end up with a blank page, because it is badly formed xml. I.E it is bad because much of the report falls outside of the xml tag hierarchy. XSLT is not very forgiving. Here is an example:

</Action>
<NodeArgs eType="StartIteration" icon="3" nRep="2106" status="Failed" >
<Disp><![CDATA[Work Order Iteration 5 (Row 35)]]></Disp>
</NodeArgs>
</DIter>
<Summary sTime="10/7/2009 - 22:41:32" eTime="22:41:32 - 22:41:32" passed="0" failed="0" warnings="0" ></Summary>
<NodeArgs eType="StartTest" icon="1" nRep="3" status="Failed" >
<Disp><![CDATA[Test Work Order Summary]]></Disp>
</NodeArgs>
</Doc>
<Action rID="T1736">
<AName><![CDATA[Save and Exit]]></AName>
<Step rID="T1737">

Edited by MORBULA (10/22/09 07:39 AM)


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superid
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Reged: 03/27/08
Posts: 38
Re: QTP 10: Blank reports when printing or exporti [Re: Tarun Lalwani]
      #598429 - 10/27/09 03:38 AM

Thanks, Tarun!

I'm opening a suport case with HP and will post the details here.

Any ideas on how responsive HP usually is with issues like these? This functionality is critical to my use of QTP.

Regards,
Leo


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rvijayababu
Newbie


Reged: 05/26/09
Posts: 7
Re: QTP 10: Blank reports when printing or exporti [Re: superid]
      #607471 - 12/27/09 08:56 PM

Dear Friends,

Any update on the solution to this issue. I am eagerly awaiting your feedback.

Thanks and regards,

Vijayababu R


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Roy_N
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Reged: 02/15/09
Posts: 108
Re: QTP 10: Blank reports when printing or exporti [Re: rvijayababu]
      #607615 - 12/29/09 02:36 AM

Did you got any solution from support?
We are working on a new result viewer for next release i'll try to check how it deal with your reports.

--------------------
Roy Nuriel
Functional Architect
HP Software - Functional Testing R&D


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Roy_N
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Reged: 02/15/09
Posts: 108
Re: QTP 10: Blank reports when printing or exporti [Re: Roy_N]
      #607621 - 12/29/09 03:34 AM Attachment (191 downloads)

I did managed to export your report - Indeed there is a defect in QTP - I've used our new report that will be released on our next version. please find it attached.

Roy

--------------------
Roy Nuriel
Functional Architect
HP Software - Functional Testing R&D


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qtpenthusiast
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Reged: 05/24/10
Posts: 7
Re: QTP 10: Blank reports when printing or exporti [Re: Roy_N]
      #629773 - 06/08/10 10:16 AM

Hi Team,

I use QTP 10.00, Build 513, and am facing similar issues.

When I run my tests in QTP, I can export the results from Test Results to PDF, HTML, DOC without any issues, but when I use QC to run the run my tests, I am unable to export the test results. The results are exported but they are blank.

Roy,
I have seen your response that a fix will be released in next version. Can we have an interim fix for this issue? I can provide the License information if necessary.

Kiran

--------------------
Regards
Kiran


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Gurvinder_Singh
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Reged: 08/27/09
Posts: 133
Re: QTP 10: Blank reports when printing or exporti [Re: qtpenthusiast]
      #673170 - 05/31/11 04:29 AM

Hi,
Has anyone got any updates or any solution to this. I am facing the same problem.
QTP 10.00, Build 513

Thanks


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Rajkumar_RajangamModerator
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Reged: 10/22/10
Posts: 3136
Loc: Norway
Re: QTP 10: Blank reports when printing or exporti [Re: Gurvinder_Singh]
      #673182 - 05/31/11 05:43 AM

Gurvinder_Singh,
If your issues is similar to Kiran's, then try this.

Instead of opening the results from QC, launch the Result Viewer from QTP, then browse the test result & try to export. Check if this works.

--------------------
Rajkumar


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Gurvinder_Singh
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Re: QTP 10: Blank reports when printing or exporti [Re: Rajkumar_Rajangam]
      #673204 - 05/31/11 06:51 AM

Thanks for the reply.
I am not using QC and viewing the result from Result Viewer.
And exporting the result(in doc, pdf, html) from result viewer creates a blank file.


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Rajkumar_RajangamModerator
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Re: QTP 10: Blank reports when printing or exporti [Re: Gurvinder_Singh]
      #673205 - 05/31/11 06:56 AM

May be you should try the new Result Viewer V 11.0.

--------------------
Rajkumar


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Gurvinder_Singh
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Re: QTP 10: Blank reports when printing or exporti [Re: Rajkumar_Rajangam]
      #673282 - 05/31/11 10:40 PM

Thanks Raj for the reply.
I dont have QTP 11.0.
Is the 11.0 result viewer available for download or i need to raise request to HP.


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