We make products for Contact Centres. At one end of our system, an agent is present who is using an extension to perform his/duties. This time, we are replacing the agent's extension with Cisco IP Phone (that will interact with XML code placed on the server) thus getting rid of hardware accessories. Can any one tell me how to tackle this tricky situation for testing XML thingy? And what kind of various tests can be conducted for this specific scenario?
<BLOCKQUOTE><font size="1" face="Verdana, Arial, Helvetica">quote:</font><HR>by jcrvs: It looks like you are testing VoiceXML applications and the voice browser hardware has been replaced.
Is this the case?<HR></BLOCKQUOTE>
Yes jcrvs ... Your perception is very much similar to my situation!
Since you've spotted the scenario, can you please provide with further guidance too?
Many thanks again~