TCQAA - MPLS 5/8 Esther Derby \"Narrowing the Expectations Gap\"
Date: Thursday, May 8, 2003
Time: 3:30 PM - 5:30 PM
Title: Narrowing the Expectations Gap
Speakers: Esther Derby
Cost: Members Free, Visitors $5
Location: Ridgedale Library
Level: Beginner http://www.tcqaa.org/TCQAA/2003/2003_05_08.html
About the Presentation and Speaker: <BLOCKQUOTE><font size="1" face="Verdana, Arial, Helvetica">quote:</font><HR> Abstract:
Have you ever delivered an application on time and within budget only to find out the customer is disappointed? Have you ever started a new program that claimed to solve your problem only to wonder "What were they thinking?!" That's the Expectations Gap. In spite of years of emphasis on requirements, we still experience the Expectations Gap. That's because people often can't directly articulate what they want, don't state the obvious (obvious to them!), or simply aren't asked "What's most important to you?". This talk focused on pragmatic tools to surface expectations and focus on expectations throughout the development cycle.
Esther Derby facilitates team and management problem-solving. She helps teams plan the work; stay on track (or get back on track); and capture what they've learned so they can apply it to the next project. Esther focuses on creating situations that encourage teams to create knowledge and increase their capabilities to deliver software on time and with the desired quality. Esther has special expertise in facilitating mid-project reviews and post project retrospectives. A frequent speaker and author on software management issues, Esther has published articles in Software Development, Cutter IT Journal, STQE, and on StickyMinds.com. Esther Derby is currently Technical Editor for STQE magazine, and will be speaking at STAR East, May 14-16, 2003.<HR></BLOCKQUOTE>
"Never doubt that a small group of thoughtful, committed people can change the world.
Indeed, it is the only thing that ever has." Margaret Mead