Quality Assurance Institute\'sMid-America Regional Symposium
Quality Assurance Institute's
Mid-America Regional Symposium
September 10 - 12, 2002
Kansas City Marriott Downtown
Kansas City, MO
IT Information Exchange: "Focus on QA and QC"
Tuesday - September 10, 2002
8:30 - 5:00 - Boot Camp for Quality - Mike Pregmon ~ QAI
Overview: This is a foundation tutorial covering IT quality concepts. It offers an excellent overview of the entire IT quality profession, and provides a macro introduction of the quality assurance area by introducing and reviewing the principles espoused by leading quality experts. This course provides an exceptional review for those planning to pursue IT quality certification for the Certified Software Quality Analyst (CSQA) professional designation.
8:30 - 5:00 - Boot Camp for Testers - Tim Pelland ~ QAI
Overview: This tutorial will cover IT software testing concepts. It provides an excellent overview of the entire software testing area. The tutorial is designed to provide a macro overview of the software testing area by covering roles and responsibilities, test techniques, test planning, and the different types of testing commonly performed. It also provides an exceptional examination review for those planning to pursue the Certified Software Test Engineer (CSTE) professional designation.
7:30 - CSQA / CSTE Examinations Check-in
8:00 - 12:30 - CSQA / CSTE Examinations Administered (Registration Closed)
2:00 - 5:00 - Six Sigma Quality Concepts - Carolyn Fairbank, CSQA, CSTE ~ QAI
Overview: This tutorial will cover the Six Sigma concept, what is it, and why a company would adopt this program. Is there a Roadmap for the Six Sigma program to insure success? What are the challenges and the rewards to an organization that adopts the Six Sigma concept?
Wednesday - September 11, 2002
8:30 - 5:00 - Requirements Elicitation using Business Rules Analysis - Bob Puccinelli ~ Exeter Consulting Partners, Inc
Overview: Requirements elicitation is one of the most challenging aspects of creating any business solution. Studies by the Quality Assurance Institute show that the requirements phase of the system development life cycle is the origin for over half of a solution's defects. This session will walk the audience through a methodology for assisting business users in analyzing and designing their own business solutions using business rules analysis. A business rules analysis approach to eliciting requirements has shown a remarkable improvement in the quality of solutions delivered by developers. Using facilitated sessions to gather and document business rules, an organization can increase its chance for creating a successful solution.
8:30 - 5:00 - Use Case Testing - Carolyn Fairbank, CSQA, CSTE ~ QAI
Overview: Product quality is re-emerging as a critical factor in the product selection process. This, coupled with the need to deliver products at accelerated rates has placed a tremendous burden on the software test profession. We must find effective ways: (1) to improve our understanding of business needs, (2) to eliminate redundancy in the development process and, (3) build more time to verify and validate product quality (test). Through Unified Modeling Language (UML), technology profession has given projects the ability to gather, understand, and model business requirements more effectively than ever before. Unfortunately, the test profession has been overlooked and is not privy to some of the advantages of these new methods. This course is designed to make testers aware of the products produced and how they might become critical success factors for the test profession. There are many by-products to the UML process that are invaluable to the tester. We will explore these, build them, and use them to test the results.
8:30 - 12:30 - Magnify Your Project Leadership Power: It's Simple-- Not Easy - Wayne Strider ~ Strider & Cline, Inc.
Overview: This session, based on the presenteršs new book, Powerful Project Leadership, will explore resources each of us has within us to act powerfully and responsibly even in chaotic project situations. A combination of lecture and small group exercises will be used to convey and apply the concepts to participants current project situations.
12:30 - 5:00 - Building a Quality Culture - Mike Pregmon ~ QAI
Overview: Corporate culture can and does often inhibit necessary change to take place in companies. This is particularly concerning in information technology operations that are facing such vast changes so quickly. We often interpret this resistance to change as a "people" problem. In reality, it is more widespread and often extends throughout the organization's structure. This session will address some of those concerns and provide the "how tos" and suggestions to identify and overcome those cultural pitfalls that often prevent the success of a quality program.
Thursday - September 12, 2002
8:30 - 5:00 - Risk Management - Tim Pelland ~ QAI
Overview: Risk is usually one of the last areas addressed (if addressed at all) in the software development process. Many projects are undertaken without a solid base of understanding for making informed decisions by consciously assessing what can go wrong and the resultant impact. Consequently, no forethought has been given to contingencies when the inevitable does happen (e.g., scope of the project changes, timeframes for development and/or testing are drastically slashed, new technology is engaged for the first time, etc.). If for no other reason than to avert "crisis management" or to comply with government standards or regulations, organizations need to adopt a risk management strategy. One of the best areas for addressing the issue is at the beginning of the software development process. A good risk management program has significant "bottom line" benefits.
8:30 - 5:00 - Building Good Requirements - Carolyn Fairbank, CSQA, CSTE ~ QAI
Overview: This course covers the areas of what requirements are and what we really mean by software requirements. It also addresses the challenge of getting valid requirements, which is one of the most important issues in avoiding defects. The tutorial further provides a seven-phase process for developing valid requirements and presents effective tools and techniques for defining and validating those requirements.
8:30 - 12:30 - Show Me the $$$: IT ROI - Mike Pregmon ~ QAI
Overview: Quality "programs" have come and gone and still companies are struggling with many of the issues relating to poor quality that we experienced in the 80's. Why is this still the case? Typically, IT management, is "instant gratification" oriented and if a "program" doesn't demonstrate an immediate ROI, it is usually abandoned for yet another supposedly faster payback "program" or initiative. Information technology management, expects to see - and rightly so- a demonstrated investment return. But unfortunately and many times, they are not willing to do the "up front" work required for that type of information. This brief session will look at some key components of quality, like appraisal, prevention and failure costs, and provide suggestions for improving your IT product quality. And most important, this session will also demonstrate, quantitatively and qualitatively expected paybacks
2:00 - 5:00 - Measurement Tools - Mike Pregmon ~ QAI
Overview: Measurement is necessary to prove the effectiveness of an organization and to increase quality and productivity. Measurement can be used as a thermometer to monitor activities, as a thermostat to change activities, and as radar to serve as an early warning indicator of problems. Measurement is also a management tool to ensure that positive progress is made toward achieving goals and objectives This seminar will equip you with a customizable process for measurement designed to drive management's objectives. In this session you will learn how to strategically align a measurement program through the use of strategic and tactical dashboards.
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