SSQA (Santa Clara chapter of ASQ) meets monthly to discuss topics of interest to software developers and quality engineers. The meetings are free and open to the public.

WHEN: Tuesday, March 12, 2001, 6:30 - 8:00 pm

WHERE: SUN Microsystems, 910 San Antonio Road, Palo Alto, CA

SPEAKER: John Kanalakis

TOPIC: Turning Customers Into Your Virtual Development Team

SUMMARY: Developing high quality, high-performing software on schedule and within budget is one of the most critical and recurring challenges facing software developers. Learn how to ensure the success of your teamís development efforts by collaborating with customers throughout the product lifecycle. In this session, Mr. Kanalakis will show you the tools and techniques for turning your customers into your virtual development team. Understand how you can double development resource efficiency now that your resources have tightened, improve product quality and accelerate market acceptance by integrating the voice of the customer into the development process. Mr. Kanalakis will also share case study examples of market-leading companies and the ROI they have achieved by understanding and validating customer requirements throughout development.

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