Process Capability Baseline (PCB) – a documented
characterization of the range of expected results that would normally be achieved by following a specific process under typical circumstances.
• usually established at the organization level
This is from "Measurement and the CMM: How Measurement Practices Evolve" It might help you, it's on http://www.Stikyminds.com
Success is the ability to go from one failure to another with no loss of enthusiasm.
~ Winston Churchill ~