Best Process Document Template?
I'm seeing several types of process documents produced at my company and would like to move everyone toward using a standard template. The problem is some people use flowcharts, some use excel tables listing "Process Steps" in first column, followed by columns listing "Duration", "Start" date, "Finish" date and finally "Resource Name". Then others like full blown word documents with official company headers and version numbers. A formal "Procedure".
My company is a media company. We don't have to deal with meeting a standard or regulations. So I'm curious what style guide or template others have used to document a process? I know that it's impossible to please everyone, but I'd like to go with a template that works for at least 90% of the company.
Thoughts, opinions? What process doc format has worked best for your company?
Re: Best Process Document Template?
I think that a combination of these two will be most suitable. Why ?
The flowchart is easier to understand, if it's not very detailed, but can't contain all the needed information.
So, you could add a (standardized) page to keep some of the following informations:
- Name and goal of the process
- Roles and responsibilities
- Entry criteria
- Exist criteria
- Other constraints
- included procedures and related processes
- process inputs and outputs
Some of these data could be included on the flowchart, but usually things like entry and exit criteria are "forgoten".
For some of the critical processes you could have some standard templates to be used for some inputs or outputs, some standards logs,...
These could be added as an Appendix.
For included procedures, you could use the same idea.
In order to make them easy to use, don't forget to include hyperlinks to used templates, procedures, related processes,...