What is Cost of Poor Quality? how to compute that?
Lost sales* + cost to fix + legal fees**.
* Due to bad press, bad reputation, etc.
** Possible breach of contract, damages caused by defective product, etc.
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[i]...Sound trumpets! Every trumpet in the host! / Sixty thousand, on these words, sound, so high the mountains sound, and the valleys resound.</i] (The Song of Roland)