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Software quality metrics
I work in a company that develops a customer engagement platform.
We are a SaaS company and our customers are likewise.
I would like to start measuring our product quality by using common Quality metrics but I have no clue on where to start.
Would appreciate some tips, links to useful web sites, reading material anything that would help me start.
Thanks' in advance and marry Christmas to all.
What's the intent of measuring quality and how do YOU define quality? Are you trying to gauge the effectiveness of your team? Are you trying to improve your speed to market? What mechanisms to you already have in place for measuring customer satisfaction? Is your client willing to sacrifice the customer experience in exchange for a less expensive product or the ability to beat a competitor to market?
With an open-ended question like that, you'll get all the Chicken Littles who say metrics are worthless and are responsible for the decline of humanity. Perhaps if you were more specific, you will get more helpful responses. Good luck.
- You start by understanding what "product quality" means to you and your stakeholders.
Originally Posted by marcio10
- Then, you attempt to find something you can measure (relatively easily) that you believe is a strong indicator of "product quality".
- You experiment, by gathering data for this measurement, and analyzing it to see if it is truly an effective and efficient indicator or not. Much data can be gathered and many things can be measured, but most are not very good indicators at all, so be careful here.
- You look carefully for what other adverse side-effects could be triggered by using this new metric. For example, once people learn that you are measuring something that you consider "important", they will change their behavior in an attempt to maximize this measurement, often to the detriment of other important activities. Be careful.
- When you have determined that a particular measurement is efficient, effective, and doesn't have adverse side-effects, you gather the data and publish it to your stakeholders periodically.
- You gather feedback from your stakeholders about the new metric, and tune your process in response
Before anyone embarks on a metrics program, I strongly urge them to think long and hard about how the results will be used (for good and for bad). These might help:
Last edited by Joe Strazzere; 12-20-2012 at 07:52 AM.
LOL! Some might call them "realists".
Originally Posted by CPat
What is considered the particular purpose of testing excellent in addition to how can you define excellent? Are you attempting to gauge the potency of your current workforce? Are you attempting to strengthen your current pace to promote? Precisely what systems to your account have already available intended for testing customer satisfaction? Is the best purchaser happy to give up the customer knowledge as a swap intended for an inexpensive merchandise or even the chance to overcome any opponent to promote?
Having an open-ended query like that, you will get every one of the Hen Little's whom state metrics usually are ineffective in addition to have the effect of the particular decrease of mankind. Possibly in the event you ended up much more specific, you'll receive much more helpful replies. All the best.
Nice stuff about the software quality metrics by joe. I can give you some information after getting some information.