Have you done a search on this forum for "Performance Metrics" yet? I just did and got 37 hits. You might take a look at this site also: http://www.sharewareupdate.com/searc...mance+metrics/
Which, by the way, I found by doing a Google on "Free Performance Metrics". Ain't the internet great?
Success is the ability to go from one failure to another with no loss of enthusiasm.
~ Winston Churchill ~