If you gave us some ideas of what metrics you are talking about, we might be able to help. Otherwise, I can give you great ideas on how to store number of lunches served in the cafeteria. [img]images/icons/smile.gif[/img]
I want to be clear on certain points. I am from a QA background - implementing ISO/CMMI. Recently some of my friends have started investing on courses like Six Sigma Black Belt, Lead Assessor and such. To what extent they are helpful. Can anyone please tell me whether they are really helpful.When we invest huge amount and time how it will be helpful in our day to day tasks.
Darrel - I am not surprised - PMP is for project management and the PMP certified PMs that I have known - most of them do a worst job than the non certified.
Six Sigma quality certifications have nothing to do with the type of QC work that we do and have no relevance to QC Testing work. They may have the abilities to guide a team through a set of processes for a Process improvement project - though that can be dubious also.
I guess we are drifting away from the topic. IMO, you should first define what metrics you want to collect at company level. The metrics should ideally align with the company's performance objectives. Metrics without any objectives are meaningless. Then you should ask the projects to start collecting the data for their projects and submit the data either to SEPG or metrics council or some central team which will do further analysis. This should be a frequency based activity and with every frequency, you baseline the metrics. May be after 7-8 baselines you will see a trend of how the metrics have varied over a period of time. And this way u keep on adding to the repository.
My far from humble opinion on performance metrics and quality:
There is one and only one metric that counts (the rest are window dressing to keep bean counters and pointy-haired-boss types busy):
What is the level of satisfaction of your customers with the products you produce?
If the overwhelming majority perceive your products as worth the money and the software meets their expectations, the rest does not matter.
Of the rest of the "metrics" I've seen bandied about, the vast majority boil down to figuring who should be blamed for the customers not being satisfied.