I'm struggling to establish scope for my ITIL initiatives. Does each department within the IT organization have to have it's own set of ITIL documents or does a centralized set of documents set out to address the entire entities' processes? Any info you can offer will be greatly appreciated.
it depends what you are trying to achieve. ITIL is a framework and can be done at any level through the IT department. The most constructive way I have seen it used is when it is centralised with a project office function.
Most of the standards give enough scope that you can talior them to the requirements and goals of your organisation to some degree.
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