I am a graduate research assistant, working on a reseach project at Concordia University,Montreal to compare and contrast various Continuous Improvement (quality and process improvement) programs and trying to develop a model to assess the best CI program both mfg and service industy.

I have a small questionnaire and I need people working in the field of quality and process improvement to fill it up.

If you can spare some time to fill up the questionnare please mail me and I will forward the document to you.

I can be contacted at abaghel@alcor.concordia.ca.

thank you