To oversee the implementation of quality processes or the quality management system an official is designateed as the management representative (MR) of the organization. My question is who appoints the MR in the organization, and what is the methodology for it, i mean to say just a mail from the CEO will do or is there any separate process?
Thanx in advance
Software Test Engineer
If you cannot think about changing yourself, you don't have the right to change the world.
(There are many many situations expreinced by others - here are a couple)
I don't know that there is a standard process. From what I have witnessed - it is a matter of customer satisfaction that is usually a driver. When the customer satisfaction "bleeding" indicators (use your imagination on this) create the deer-in-the-headlights look on an executive's face, the process is mostly likely to start.
Another driver might arise from some empowered exec, who may be enchanted by the notion of having ISO or SEI-Level 3 or above associated with their brandname. That may be enough stimulus to pursue the quality carrot.
The "appointed one" ultimately ends up "disappointing" others because the appointed one wants to - or is driven to create change "overnight" and the cost and friction can become great. Hence, the "silver bullet" syndrome...
The above experiences do not speak to those organizations with a substantial amount of quality already in their culture.
I have seen both reasons frequently.