I am been new to the company I am working in.
so its been little problematic for me to report bugs found during the testing.
People's perceptions aren't been good towards it.
May I get any guide on managing people as QA person..
Thanks and regards,
Originally posted by GAURI: May I get any guide on managing people as QA person..
<font size="2" face="Verdana, Arial, Helvetica">Hi, First thing is to let go of the "this is wrong" attitude. You have to realise that the programmer didn't put in the bug on purpose. Probably he was pushed too much to deliver on time, or he didn't have correct / full / up-to-date requirements. At least give him the benefit if the doubt.
Try talking to the programmer instead of spamming him with mails meniotning all the bugs in it.
Ask for a lot of info on the product - maybe he knows more about it than you do at this moment.
And sometimes: just don't mention a bug - wait for it for the right moment. Timing is everything.
A good book on this is "Lessons learned in software testing" by Kaner, Bach and Pettichord.
A good trick that I have learned is to put the blame on myself. For example:
I keep making the same mistake and cannot figure out what I am doing wrong. I do the following things in the listed order and get this result. [Provide steps to reproduce the problem. State what the result is.] Would you be so kind as to help me do it properly?
Thank you in advance for your efforts on my behalf.
Most folks are willing to help you learn how to do something. Even developers are willing to provide assistance in overcoming "your" errors.
Good luck. There are definitely politics involved. This is a good chance to work on those "soft" people skills. Maybe our educational institutions should be requiring a class or two on them as well for software types.