Too bad the last part of this didn't get publicized. I wonder if anyone else encountered this.
Two days ago I rec'd a wireless bill. It stated that the previous month was unpaid and I was being assessed a US$5.00 late fee. I had paid the previous bill online on or about July 15. I did not keep the email receipt. Anyway, I went online and paid current and previous bills while having the provider's customer service on the phone.
The rep stated that they had software issues at the time and those issues had caused my payment to be dropped. I asked, "Why didn't you notify your customers?" The answer was a typical "we-are-not-responsible-you-are" type answer. They refunded the late fee.
I'm currently in the process of renewing my mortgage. To make a long story short, some dude at the bank was "helping" us for about 3 months when we found out that we shouldn't even be dealing with him. On top of that he had never even talked to anyone about the renewal of our mortgage.
Anyway, we get to the right people to talk to and we get to negotiating our rate and stuff, and at the end of it all they want to add like 2 months worth of mortgage payments onto our renewal because we went 2 months past the mortage maturation date.
This is ongoing, but I'll be damned if I'm paying that money when someone decides that he's gonna play games with my life.
I'll tell ya, it's the last time I deal with that bank.
I had a new account when I moved down here and I opened it with $100. I wrote a check against it in a week and the check bounced. After 4 phone calls and 3 weeks had gone by, I descended on them with blood lust in my eyes. The kept repeating that I could not use my account until the initial deposit cleared. When I finally got someone to listen to me as I was closing my account, I explained that I had opened it with a $100 bill. So mister bank man, how long does it take for cash to clear? He couldn't explain it.