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There had been a client visit at my office last week and i'm already getting bugged by some of my mgmt folks as they dont seem to like my "Attitude" towards them!.
Its not that i'm a newbie and i don't have the experience to personally talk to the clients and stuff but i sense some jealousy and anger in the mgmt against me. I'm all good with my "cool" approach and have been hanging around with them(Even they loved the way i've treated them as most of them were facinated by the culture out here!) for awhile now and the mgmt thinks that thats not the way one should behave with the clients.
I dont understand why is it that we should be bound to restrictions for those people who seem to be our "clients", i feel we shouldnt always be in that all-professional attitude if the other person is "OK" with what we are and never hide our identity.
Why is it that we need to restirct and draw lines for every lil thing we do and we talk? "Clients" are not aliens and also not a disease for us to stay out and be aligned!
I had a good rappo with all of the client team and have been in touch since then on my FB list...but is it wrong to open up?...is it not acceptable to just be a sport?Or am i a stranger out here?
Clearly if your management feels that your approach is inappropriate, then you need to re-think how you deal with clients.
Originally Posted by RaviSalunkhe
Either that, or you need to re-think where you want to work. Perhaps you need to find a company that likes the way you choose to interact with your clients.
Right or wrong, they are the management and you are not.
Once you form your own company, you can decide what attitude your employees can take with your clients.
Last edited by Joe Strazzere; 02-25-2013 at 03:24 AM.
Someday I think we'll live in a world where people can act and dress how they want without being judged prematurely, but at this point people are going to judge you on the way you look and the style of your communication, so it's something you have to be aware of and manage. A lot of the time a laid back personality is associated with immaturity and/or laziness and not with professionalism. I personally don't care if someone wants to work naked and swear all day, as long as they get their work done, but that's me.
Last edited by LoadRunner421; 02-25-2013 at 05:25 AM.
The last place where I was the QA Manager it was a very easy going relationship with the clients. The upper mgmt wanted us to wear business casual when they came to visit, while they wore jeans. No big deal. We would take them out, get drunk, especially during our user conferences. Of course the owners would do their share of drinking as well. Hell, at one dinner one of the clients was hitting on me all night....and if anything had happened, I would not have gotten in trouble, but she was not my type. Matter of fact one year in Dallas when we were upgrading some of our client base, in the lounge later one night one of the 'older' reps was coming on to me....my boss was like, go for it.....and he was a VP in the company. lol. Sounds like your owners are more old school when it comes to dealing with the clients in person. We were not inappropriate in the office, but we could speak normally. Hell, they cursed more than us at times!!
After 30 years of working, I stopped thinking that I have to always do what the owners and management say.
Sometimes when I don't fit in, I still keep going about how I want to do things. I leave it up to the other side to dicipline me, try to change me, remove me.
If I think I'm correct or it is not worth changing, I don't. Every so often, the management changes, the other side sees my point of view, someone quits, someone dies, the company gets bought out, others follow my style, the company goes broke, people start laughing and liking me more. I enjoy putting up a friendly challenge to do things how I want to.
Sometimes the other side tries to make it miserable so I will leave. But turn it around and use the time to experiment. There is nothing much to loose at that point.
First make sure that you can get replacement income if it does not work out. Have fun. Do what you want.
I recommend this approach even more with organizations other than work. If its not illegal or going to get you hurt, look for future alternatives and do what you want until you get kicked out.
I like the project I am on now and its a pleasure not having to spend energy on style mismatches. But I have averaged a few contracts a year and I learned to enjoy myself even at the expense of occasionally getting chopped.
Hey, my phone calls and e-mails for work just dried up. Could it have been something I just said?
What your saying seems contradictory, most consultancies will only chat to you if there has been complaints about you, it might only be one person on the client side but that is all it takes.
A few years back I had a personality clash with 1 particular person who made it their mission to white ant me.
When my management brought it up with me I just said fine, here is my resignation and I moved on after about 2 years. The guy that replaced me no one was happy with and they had to fire him after 3 months. I knew this as he called me asking if I had any jobs going that he could fill.
If you have another job lined up call their bluff and see what happens. I would prefer (as it is where I am now) to work with people who have my back covered.
I actually judge people who come to work wearing high-end suits, when I get calls for jobs in the finance sector I usually quote numbers they won't pay as this sector seems to have a higher % of these types. I gave up wearing ties back in the 90's, if its a solid requirement I don't want the job.
On weekends if anyone wearing a suit knocks on my door I just say no and close it. Only real estate agents or Mormons knock on your door wearing suits ....... don't want to talk any of them........ the only other vague possibility would be the cops or feds ....... they probably don't need any help with opening the door.
Thanks a ton guys for sharing yourselves...it feels weird working here now!
Interesting replies though!..so what should be my takeaway here...i mean should i just "be myself" and keep it going ignoring my manager's pathetic approach towards me or towards us!
Or i should be aligned and be like what he wants or what everybody else's like?(Lord I can't change, / Won't you fly high free bird yea!)
Software is a small world. Software quality is even smaller. should i just "be myself" and keep it going ignoring my manager's pathetic approach towards me or towards us!
If you start labeling yourself as "high maintenance" and someone who simply chooses to ignore your manager's wishes, word will get around, and may impact your future employment opportunities.
I don't know about your particular circumstances. You may not care about your future. I know I would.
If you were my friend or part of my family, I'd strongly advise you to suck it up and do what you have to do to get along in your current company. Meanwhile, if you feel that poorly about your company and your manager, immediately begin looking for a company that more closely matches whatever it is you want to do in your work. But don't limit your future options by acting like a jerk in your current position. That's how I advise people I care about.
I would say to do what is best for your self. Short term and long term. I have tried to change to fit in at jobs, parties, meetup groups, summer camp to make it better for myself. But sometimes I can't stand it.
I met a guy on a NYC subway that got a high paying programming job at a church. He didn't like their message so much he was looking for work before he got physically sick. I don't know the outcome. But it happens where no body is at fault.
Maybe it's best to say to management that you understand their point of view, but your style is different. It may be safer for both sides if you are not asked to work with the customers. Explain that you agree and enjoy other areas of work and neither side is wrong. It's a gamble that they will get angry, but if it works you can avoid the issue altogether.
I would not be a jerk. I would try to do what they want. But sometimes I could not sleep thinking that I had to do something every day for 8 hours that felt awful.
Another idea is to collect their contact info and tell them that you can be friends in the future, but cannot do so now because of company policy. Contact them in the future and be formal for now.