We had similar issues with Operations and their lock-down policy until we demonstrated to them what was required to maintain QC. They then saw the light and gave us access. Hey it's a new year, maybe your Operations department could change too. Good Luck.
we are going through the same time now- going to be fun changing all the customizations which have been put in the numerous projects we have going on.
Using the new functionality in QC10.0 is going to cause a lot of pain in some projects I have in that they have customized the heck out of defects to use it as a backlog management section in addition to a defect, while ignoring the requirements module.
We are lucky in the team that is in charge of the servers being good and have all the connections needed for that end. I have not had access to that area since this last job move 2+y years ago and I only have to worry about the project level changes