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  1. #1
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    Tester or Tech Writer

    In a small company, does the tester have to writer the user guide? Is it the developer or tester's responsibility to tell users what software is?

    Thanks for your opinions.

    Julie

  2. #2
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    Re: Tester or Tech Writer

    User support and user documentation is generally not the responsibility of the tester or developer.

    However, the key word you used in your post is SMALL small company.

    In small companies, all employees wear multiple hats and do multiple duties.

    Based on exactly how big the company is, what the product is, what the skill sets are of all the employees, it's possible that the testers might also be the trainer or tech writer.

    If the developer is also his/her own tester, that's probably not a good idea, regardless of the size of the company or product.

    [ 05-26-2003, 06:59 PM: Message edited by: Jeanj ]
    Jean James
    ------------------------------------------------------------
    I deliver what I promise, and I only promise what I can deliver.
    ------------------------------------------------------------

  3. #3
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    Re: Tester or Tech Writer

    In a small company, anyone may write the user guide - we had a junior product manager do it until they outsourced the job to a technical writing contractor.

    If it's between a tester and a developer - I'd say the tester is better equipped to write it - they need to know the whole program whereas the developer only needs to know their particular feature(s). Also, the tester usually uses it just like the user would. Developers tend to get technical and go over (some) users' heads - you should see some of the error messages they come up with at my work.

    That being said, it also would help if the tester had some writing experience and/or education. I thought at one time I would like to try my hand at tech writing. After trying to compose a couple "how-to's" on our wiki web, I knew the job was better left to others.
    Gabba Gabba Hey

  4. #4
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    Re: Tester or Tech Writer

    Thanks for your reply. In our case, developers don't do testing. Each developer generally has one project. The tester tests all programs writern by developers. It is up to the boss to decide who is going to write.

    Julie

  5. #5
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    Re: Tester or Tech Writer

    I do the tech writing here as well as the QA work.

    HTML Help files for new applications.
    Word/PDFs for new areas of functionality.

    Screenshots galore. [img]images/icons/smile.gif[/img]
    Jordan Gottlieb
    Senior Consultant, Orasi Software
    Twitter: @JG_QA

  6. #6
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    Re: Tester or Tech Writer

    The next step after doing documentation is user support and then user training because you know all of the application [img]images/icons/rolleyes.gif[/img] That was one of the reasons i left my last job. I hate being interupted by phone. But now i'm doing just that again.
    Positive side: you get more indispensable than a simple tester.

  7. #7
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    Re: Tester or Tech Writer

    Funny you should mention that...

    I back up the support people when they're in meetings or out to lunch...
    Jordan Gottlieb
    Senior Consultant, Orasi Software
    Twitter: @JG_QA

 

 

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