I´am searching methodologies and documentation (white papers, how-to´s, ..etc) to establish a Service level agreement and a Quality of Service for performance tests. That´s means not for the apps tested with a performance tool (like Load Runner or QA Load) whter an agreement with the client/provider of the app to be analyzed to achieve an agree about the objectives, time, efforts and measures obtained through this kind of tests.Maybe that´s the most important for myself.The measures to take and how priorice those.
Does anybody knows anything about these? Is there a "formal methodology" for this?
Thanks in advance.