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How to test CRM software ?
Hello to you all,
We are trying to make some documents for CRM testing. How can you test CRM ?
I know the methods TestFrame (www.testframe.com) and TMap very well.
When you install CRM software, you use most of the time the same modules for a new customer situation. What is the best way to test this new life situation. So that every new situation has been hit from the (new) installed CRM software.
Re: How to test CRM software ?
I am not sure I understand your question. If the CRM tool is web based, e-Tester will be able to test it.
You can contact Empirix Support at the following numbers. I am sure they will be able to answer your questions.
North America: (781) 993-8562 (8am to 8pm EST)
Europe: +44 (0) 1344 668333 (8:30 - 18:00 GMT)
[This message has been edited by gatecity_qa (edited 01-29-2002).]