We just renewed our licenses, and we seem to have a problem with our Runtime licenses. It almost seems like MicroFocus does not have a way to track Runtime licenses. They said our runtime licenses were included with our concurrent ("developer") licenses, but it didn't show up in the invoice. We had to have them specifically add it to our invoice for auditing purposes.

Then when I had them generate our license file, again, the runtime licenses were missing.

I'm not sure if it is just a series of bad coincidences, or if there's some sort of gray area that the runtime licenses fall under.

Between Sales and Tech Support, I've been trying to track down someone who can explain to me how the runtime licenses are granted, but it's been a little over a week and I still haven't received a clear explanation.

Has anyone else had a problem with their runtime licenses?