I have been trying since 1/18/10 to get a license update to v5.9 and no luck with their support. Really bad since we purchased a 3yr service contract. I am at the point of turning this over to legal dept. for action.
Re: Is anyone having problems getting license update
Sounds odd... I had no problem, got it on my first request. That said, I got shortly before we renewed our license. Since then they seem to be having license problems - our support setup is incorrect for some products and it is taking them some time to get it fixed.