Thanks for the comments - it's always good to get customer input. We have always strived to make segue@work a resource for customers and not marketing "fluff" (which you can find anywhere without even looking!). Our customers are very QA-focused and always interested in maximizing their use of our products - as well as their own knowledge. So we try to help you to do that through the content in segue@work!
Again, I will post an update on the Forums when we get closer to reintroducing the newsletter.
The removal of the credits was an oversight when the segue@work articles were copied to resolutions. I have begun the process of tracking these down and re-adding all the credits. Please feel free to contact me directly if you find an article in the KB without due credit and I will fix it.
PS. Technical Support has launched a monthly TechNews newsletter - Issue 1 from last month is on the Tech Support web site, Issue 2 should be sent out next week. We would be keen on your feedback - or indeed articles/content/tips - on it.