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  1. #1
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    SilkTest 5.5 and Windows Me

    I'm having trouble installing SilkTest 5.5 on Windows Me.

    I read the release notes and it says that after running SilkTest.exe (install from the web) it will update system files and reboot. That works OK, but on the reboot I rerun SilkTest.exe as directed and it says it needs to reboot again...

    I tried extracting the setup files out of the SilkTest.exe package for the web, and ran setup.exe from that directory. That caused an infinite reboot cycle, each reboot the setup.exe restarted and tried to reboot again. I had to end task to kill it.

    Anyone successfully got SilkTest 5.5 on Windows Me? What did you do differently?

    I'm trying to download from segue.com again, to see if they snuck a fix into the package, I had downloaded it back in May 2001 before.

    ------------------
    Steven Tyler
    Lead SQA Automation Engineer
    Timekeeper Central Group
    Kronos Incorporated
    E-Mail: styler@kronos.com
    www.kronos.com
    Improving the Performance of People and Business™
    Steven Tyler
    Manager - Performance Engineering

    Kronos Incorporated
    tel: +1 978 947 4219

  2. #2
    Senior Member
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    Re: SilkTest 5.5 and Windows Me

    Problem solved by Segue support within a matter of hours, I say Segue has definitely improved this department!

    <BLOCKQUOTE><font size="1" face="Verdana, Arial, Helvetica">quote:</font><HR>

    Hi Steven,

    My name is <Segue Engineer>, a SilkTest Support Engineer and I have been
    assigned to your case ID: <CaseId>.

    The problem which your are experiencing is quite common, here is a
    resolution which will solve it.


    PROBLEM
    ----------------------------------
    Trying to install SilkTest 5.5 on windows ME. The computer keeps requesting
    to reboot and silktest does not install.

    WORKAROUND
    ----------------------------------
    Uses can manually disable PCHealth and StateMGR from the "RUN Program |
    msconfig" interface and then try to install. This is located under startup
    tab.


    I am confident that this will solve the problem which you are having, I will
    now close this case but if you need it reopened please don't hesitate to
    contact me.


    Regards,
    <Segue Engineer>
    SilkTest Engineer

    Thank you for contacting Segue Technical Support Team.
    For any other query, please contact us at support@segue.com

    <HR></BLOCKQUOTE>

    ------------------
    Steven Tyler
    Lead SQA Automation Engineer
    Timekeeper Central Group
    Kronos Incorporated
    E-Mail: styler@kronos.com
    www.kronos.com
    Improving the Performance of People and Business™
    Steven Tyler
    Manager - Performance Engineering

    Kronos Incorporated
    tel: +1 978 947 4219

 

 

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