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- 1 Post By Justin_gk
- 1 Post By dlai
Need to setup Smart Goals for QA Lead
I need to setup Smart Goals for my QA lead(Automation). The parameters on which the goal has to be set are Communication, Networking, Client management, Project Management, Automation etc.
This is the first time I am setting up smart goals for any resource. Can you suggest some smart goals on the above parameters. Some good pointers will help.
One of the goal which I have set is below.
1. Documentation of project framework which will help in future projects
Thanks in Advance.
Few points for your consideration
Is client satisfied with the support provided?
Appreciations from the client.
Complaints / Escalations from the client.
What value add to you have done to strengthen client relationship?
Have you been able to foresee Issues in relationship and taken proactive steps to correct them?
Deliver excellent customer service and communication
Achieve 100% of quality goals per client contract
Manage projects and tasks in a timely manner
Meet delivery deadlines within the timeframes negotiated
Are team members satisfied under your leadership?
Have you taken Proactive Actions / Decision to improve team management.
Do team members communicate with you freely and with confidence?
Have Weekly meeting happened and MIS is sent to the seniors?"
Develop, coach, support, and evaluate the team
Steadfast Technology Services Pvt Ltd
In Agile, you typically use story points, and for the most part, they are probably the best measure of productivity you have. So for the objective measures, you'll want to start with a bugs/story pts delivered metric, and time in QA state vs story point metric.
Originally Posted by irfanlai
As for soft skills like Communications, Networking, etc... you're sort of stuck with peer 360 surveys. You'll probably want to use an automated system to email the surveys out in a rotated manner. This will avoid the stress of filling out everyone quickly scrambling to fill out surveys on everybody. Perhaps a bi-weekly system where you each coworker randomly evaluate 3 of their other coworkers.
Some ticketing and internal documentation systems like Jira and confluence have started incorporating social networking features. You can use Likes and +1s as a measure. For example, measuring number of confluence +1's for articles contributed by an employee to measure amount of useful documentation he is writing.
You have given some good pointers to start with.
Originally Posted by Justin_gk
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