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  1. #1
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    Report a bug......

    User Navneeth Naik (nav_naik@yahoo.com.nospam) posted:

    This is the first project i am testing with Rational. I have tested the
    application.
    Might be a silly question, but "How should i report a bug to the
    concerned developer".

    I have clearquest installed in my machine? Is it necessary for a developer
    to have clearquest installed at his machine?
    I would be happy if someone could send the the process of reporting a bug
    to the developer


    Thanx in advance
    ---Navneeth Naik

    ---

  2. #2
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    Re: Report a bug......

    User Aidy Rutter (AidyR@TrustMarque.com.nospam) posted:

    Nav,

    The developer (or any stakeholder within a project) does not necessarily
    need ClearQuest on his/her machine but she will need access to it. Firstly
    though someone (preferably your CQ Administrator) will need to set up a
    database and schema, and someone will need to connect it to your Rational
    Test project through the Rational Administrator. CQ also allows packages to
    be added to your schema which contain added functionality.

    I've created a CQ web interface that can be placed on the network, allowing
    stakeholders to access it without having the GUI on their machine. The
    license issue I think, is a bit tricky, and it may be worth consulting your
    Rational Account Manager about this.

    You can raise a bug manually through CQ (new defect), or you can send it
    straight to the db by right-clicking on a fail flag in the Test Log Viewer
    and choosing 'submit defect'.

    But you don't have to use CQ. That is a matter for QA and your management
    team. As Torsten says, a QA process should be in place, and if it isn't you
    should be working to establish one. CQ may be cumbersome, you could enter
    your bugs in Access or Excel or one of the freeware tools mentioned on this
    group recently.

    Aidy


    "Whoever fights monsters should see to it that in the process he does not
    become a monster. And when you look into an abyss, the abyss also looks into
    you."

    F. Nietszche





  3. #3
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    Re: Report a bug......

    User Sarah Gleaton Hutchins (sarah2.hutchins@ps.ge.com.nospam) posted:


    Sorry for the late reply - you can set up a web version that does not
    require a client install, but you will still need to deal with floating
    licenses and making sure there are enough to go around. Another way is to
    set up email rules within CQ that will automatically notify the developer
    (through your email service) when new bugs are submitted. The rules can
    be customized for any state as well, such as when a defect is 'Assigned',
    'Resolved', etc. I guess transitioning the defects could be handled by
    the QA person who logs the bugs, as long as they can keep up with it.

    Sarah

    ---

  4. #4
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    Re: Report a bug......

    User Dickson Nicholas-END011 (end011@motorola.com.nospam) posted:

    FYI...On the 2000 build, ClearQuest, the web tool, does NOT check for licenses. This is a known bug which is why Rational has been so diligent to have everyone upgrade to 2001. Good luck.

    Nick


  5. #5
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    Re: Report a bug......

    User Sarah Gleaton Hutchins (sarah2.hutchins@ps.ge.com.nospam) posted:

    That's not exactly true. There are two types of Web Client, and one does
    not use licenses at all. This is not a defect, but a feature. From the
    tech note:

    Web Entry Clients - It is a feature of ClearQuest that limited access via
    the web may be granted based on the login ID. When limited access has been
    set up, the login process for web clients is changed to first check for
    the limited access conditions. If any one of them is met, the user is
    logged in to Web Entry interface. If none of the conditions are met, then
    the license key
    checking proceeds normally for web access.

    Web Entry clients are not licensed, so no keys are checked out or
    returned.

    Keys for web licenses which are used for full access web clients are
    returned to the FLEXlm license server in either of two cases - if the
    user logs out or if there is a period of 20 minutes of no activity,
    in which case the user is automatically logged out of ClearQuest.




    ---

  6. #6
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    Re: Report a bug......

    User Dickson Nicholas-END011 (end011@motorola.com.nospam) posted:

    I verified this incident with Rational, both at Headquarters in California and our consulting and sales rep here in S. FLA. Version 2000 CQ Web does have an issue with license verification. We were made aware of this as we were proceeding with the 2001 upgrade. Because of this issue we did not proceed with the upgrade. The Web version I speak of does require license verification, it just wasn't doing it!


 

 

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