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  1. #1
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    Rational Tool Reliability

    User Brian Dunson (bdunson@infinisinc.com) posted:

    What is the general response to the question: Are Rational products/tools
    reliable? Are releases generally stable? Are patches stable? Does
    Rational communicate adequately when there are issues?

    I am doing some research on ASQ tools and thought that I would come to the
    most reliable source for some opinions. Thanks.

    Brian Dunson

    ---

  2. #2
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    Re: Rational Tool Reliability

    User Dennis Kappenman (Volt) (a-dkapp@microsoft.com) posted:

    Interesting, I waited for several expected ragging responses, but 20
    minutes later and nothing ...
    1. So, my comments regarding reliability: Yes, very reliable, in that
    you can rely on some minor appearing problems from left field turning
    into major exasperations on every build...
    2. Stability has never been an issue for any of my upgrades
    3. Rational support is always there, but answers (if any) are always
    well after I have designed my workarounds and thus of no real value. I
    simply don't have time to return the problem to do it again when I now
    have it working.
    4. It's so sad, because so much works so well!
    I have lots more to say, but I'll wait and enjoy others' words ...
    kap


  3. #3
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    Re: Rational Tool Reliability

    User (kwphipps@statestreet.com) posted:


    Rational doesn't communicate. Their web site information is lacking
    techincal information. They seem to force you to call their support line
    for any info.
    There is no way to formally commuicate a problem to Rational Test Team
    Management.

    I think releases are generally stable, but there usually is some feature
    that they no longer provide or do not work the same way as they used to
    (and, it's usually not an improvement.) Because of this, many seem to hang
    onto there older versions of Robot, rather than jump to the next version.

    When there is a problem, Rational does not communicate it to the test
    community. Each of us has to find the problem on our own, then call
    Rational support or query this forum. It would be nice if they sent an
    email to the user community when there is a general problem with a release.

    I invite anyone to correct me if I'm wrong.

    Ken Phipps

    "Brian Dunson"
    <bdunson@infin To: "SQA Suite Team Test Users" <sqa-suite-users@lyris.dundee.net>
    isinc.com> cc:
    Subject: Rational Tool Reliability
    07/17/2001
    11:16 AM
    Please respond
    to "SQA Suite
    Team Test
    Users"



    What is the general response to the question: Are Rational products/tools
    reliable? Are releases generally stable? Are patches stable? Does
    Rational communicate adequately when there are issues?

    I am doing some research on ASQ tools and thought that I would come to the
    most reliable source for some opinions. Thanks.

    Brian Dunson

    ---

  4. #4
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    Re: Rational Tool Reliability

    User Ian Blair (blairi@gaelnospammquality.co.uk) posted:

    In my experience the answer to all your questions is "No". Upgrades
    generally break something or remove features that you use, new releases can
    be plagued with obvious defects and the support is slow and generally not
    very helpful with difficult issues. That said the products are usable and
    you do not have a lot to choose from. Just don't base an opinion on the
    sales seminar, everything works like a dream there.

    If you are going to be spending a six figure sum on licences then your
    support experience may be better but you will still suffer the same
    frustrating "upgrades" and buggy releases as the rest of us.

    Regards,
    Ian.
    "Brian Dunson" <bdunson@infinisinc.com> wrote in message
    news:65168@sqa-suite-users...
    ---

  5. #5
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    Re: Rational Tool Reliability

    User Dennis Kappenman (Volt) (a-dkapp@microsoft.com) posted:

    Ditto, and I do not get a sense that any Rational people even monitor
    this group! Definitely an 11-donut dozen.


  6. #6
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    Re: Rational Tool Reliability

    User Carl Nagle (Carl.Nagle@sas.com) posted:

    You might have come for this information at a bad time.
    Tempers and frustrations and ...

    Perhaps it would be better to review the archives for a more well-rounded review of this information.

    Go to the archives and do searches on the following:

    "irRational"
    "what were they thinking"
    "don't/do not upgrade"
    "can't/cannot upgrade"
    "death to"
    "what happened"
    "I can't/can no longer"
    "screwed"

    To be fair, also perform the following:

    "can't wait"
    "works for me"
    "like/love this"
    "good/great consistency"
    "documentation"
    "technical support"
    and anything with "MArk B." or "Tomba" in it

    The archives have a wealth of information on these topics.
    You can get to the archives by following the web link at the bottom of these emails.

    Another good source of information are the databases maintained at the RationalUsers site: http://groups.yahoo.com/group/RationalUsers



  7. #7
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    Re: Rational Tool Reliability

    User (david.marsh@gb.abb.com) posted:


    When I was interviewed for this company I was given the impression the tool
    had not been chosen. When I got here it was more "try Rational first, if
    that doesn't work we will look at other vendors".

    I used winrunner at my previous job and liked it, I had a real prejudice
    against Rational, I approached my evaluation of Robot with the attitude if
    I could find a valid reason for not using it I would try to get winrunner
    in as the tool. Despite some differences I found no good reason to tell
    this company to change, it is not perfect, but neither is winrunner. It
    does what I want so we are staying with it.

    Regards

    Dave


    ---

  8. #8
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    Re: Rational Tool Reliability

    User Dominic Rogers (DominicR@mercia.com) posted:

    I would also add the fact that although rational products do cover a
    wide area of functionality - if you have a problem and you live in
    europe then you better pray that if you phone up the support you get
    some that can at least speak conversational english as its a rare
    thing if you do!!!!

    Share and Share Alike
    Dom

    Mercia Software Ltd.
    Mercia House
    Ashted Lock
    Aston Science Park
    Birmingham B7 4AZ, UK
    Registered Number: 1868855 (Cardiff)
    Tel: 44 (0)121 359 5096
    Fax: 44 (0)121 359 0375
    Web Site: http://www.mercia.com

    ---

  9. #9
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    Re: Rational Tool Reliability

    User Crunk John (ext3jpc) (ext3jpc@ups.com) posted:

    Just wanted to add my .02 worth. All tools have there flaws and Rational is
    not alone, if you were to call Mercury Technical Support; you would find
    that you would hang on for at least 2 hours only to get someone who 1 either
    knows the tool or 2 tells you "I don't know, I will check and call you
    back". Do you really think they are going to call you back?

    Net net, I firmly believe that no matter what tool you choose, you will get
    some good and some bad, and many who complain about it. I have found my
    share of problems with both tools.

    FYI,

    When you first installed WinRunner version 6.0, the web stuff didn't even
    work with it.

    John


  10. #10
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    Re: Rational Tool Reliability

    User MArk B. (mkbutler@russellmellon.com) posted:

    Thanks Carl.

    MArk B.

    "Carl Nagle" <Carl.Nagle@sas.com> wrote in message
    news:65178@sqa-suite-users...

    ---

 

 
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