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Warning: Win2k Service Pack 2 Breaks TestManager - ClearQuest Integration.
User MArk B. (firstname.lastname@example.org) posted:
Our company still uses Win95 on the desktop. Not everybody but lots of us.
Same goes for many of our customers. Our company spends months, if not
years, evaluating moving to a new OS or new version of software. Each
service pack has all of the apps we use tested on it before it goes out to
the desktop. The only people that get the latest and "greatest" are Dev and
the support group. The rest have to wait.
It's very hard to stay on top of things in an industry that changes this
fast. If Rational says their products will work on a certain OS or SP then
it should. End of subject. If it doesn't work on something that they have
not certified then that's the way it is. I accept that as part of reality.
(Mine anyway) I think that we the customers should expect no more. Though we
may ask for it. And we do. That's part of the game in the marketplace.
A measure of a good company is how well it actually meets the criteria it
says it has met and how successfully and quickly it adjusts to changes in
its own criteria and the criteria placed on it by its customers. As far as
I'm concerned Rational has done a fairly good job in most respects along
those lines. It has come up short in certain areas, in some cases very
short, but, for the most part, they do very well.
You can't test everything. You can't fix everything you know is broken
either. Let's see how the makers of our favorite software respond to this
latest significant issue and then start bitching.
Did I really say that?
"Ian Blair" <email@example.com> wrote in message
Re: Warning: Win2k Service Pack 2 Breaks TestManager - ClearQuest Integration.
User Ian Blair (Blairi@btinternet.com) posted:
Thank you for your fair and balanced comment. We are a Delphi shop and were
phasing out this software until Rational re-introduced support for Delphi in
2001. So I made the leap from version 6 to 2001 and, having initially
scanned the documentation, was very excited about the release. Here, at
last, was a real test manager that would allow me to integrate and report
across all my testing activities. Six months later, I have been unable to
I belong to the group you refer to that gets the latest and "greatest". As
you rightly say, we cannot test everything. Our policy is to have all our
test machines, regardless of OS version, fully updated. You may disagree
with this policy but that is the policy and I work within that. If a
customer has a problem that an OS update will solve, our experience is that
they will install that update. We could not contemplate asking a customer to
downgrade a system and that is why we test fully updated, we know that it
works on that configuration. This works for us. We too have Win95 on most
desktops and I make use of these too.
The SP2 issue was just the last straw for me. Some of the defects in 2001
were appalling. Essential reports that were obviously wrong, using "save as"
in ManualTest crashes TestManager, to mention just two. We sell a desktop
application for approximately $140 and if that had shipped with a broken
"save as" command and printouts so obviously wrong I would not be looking
forward to my next review, that is if I lasted that long. I had over 400
e-mails in my TeamTest support folder the last time I looked. That is an
unacceptable waste of my time when I should be using the software and
realising a return on our investment.
I am disappointed in the quality of the 2001 release and, I believe,
justifiably so. As you say, let us wait and see how they respond.
"MArk B." <firstname.lastname@example.org> wrote in message