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  1. #1
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    QTP closes automatically

    Hi all,

    I am facing a different problem as of now.
    When i am trying to run the whole test set from QC(test lab) then the tests are running in QTP until some moment.
    After some time QTP automatically closes saying that.
    "This operation cannot be performed.Please contact your support."I tried calling mercury support several times but no luck...Only answer they give is uninstall QTP and uninstall it again which i cannot do it right now.
    Any answers are really appreciated.

    Thanks for all of you..
    anu

  2. #2
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    Re: QTP closes automatically

    Hi Anu,

    Try to replicate the same issue on some other machine too. Which OS you have on your box.

  3. #3
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    Re: QTP closes automatically

    Thanks i will try to do that....
    The OS is Windows XP Professional.
    version 2002 Service pack 2

    Actually until some days everything is working fine on this system.Dont know why this started.
    And i forgot to tell one more thing After 5 or 6 scripts QTP disappears for 5 or 10 seconds while running the test set..And after that it comes up .At that time if i open QC and see it then it says Connecting....

    Anyways thanks for your solution ..
    I will try to replicate this on another machine..

    Anu.

  4. #4
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    Re: QTP closes automatically

    WinXP SP2 and IE 6.x --- is a good configuration. I have been using this configuration since long time and never had this issue.

    There could be so many reasons
    a) I hope you dont have WinRunner also installed on the same machine. That sometimes creates problem when you apply any new patch of WinRunner.

    b) Have you recently applied patch for QTP and/or QC.

    c) HP customer support can/should provide you a debugging utility. This utility logs each and every action performed by QTP. Hopefully that might help to nail down the cause of this crash.

  5. #5
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    Re: QTP closes automatically

    ya..I dont have winrunner installed on this machine..
    So i am wondering what is the necessity that i have to install it on this machine..
    And i am using IE 7. Before i was using IE 6.But in order to figure out some things i need to update that to IE 7.And i changed the scripts so that it works fine for IE 7.

    Is that any reason why it is failing?

    I haven't applied patch for QTP but i installed a patch on QC server machine .We are using QC9.0 and i installed patch#18.

    Thanks,
    Anu.

  6. #6
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    Re: QTP closes automatically

    QC Patch 18 seems to fix a lot of issues. But see if there is any regression in patch 18.

    So your scripts were working fine with IE 7??

    Did this issue started after patch 18 on QC??

  7. #7
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    Re: QTP closes automatically

    yes this issue started after patch 18 on QC.

    And yes my scripts are working fin with IE 7.

    How can i see if there is any regression i didn't get you.
    Could you please explain in detail?

    Thanks,
    anu.

 

 

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