Autopass usage history graphs not displaying
I am trying to view the usage history for my licences within Autopass v9.0 however the panel is blank (see attachment).
There is a lot of licence usage history in the table below so there is stuff to display. I have checked the graphs on IE 11, Firefox v46 and Chrome v51, all give the same result.
Is there something I need to configure / turn on for the usage graphs to be displayed?
I have had a response from HP on this
This issue has been already identified by AutoPass (AP) R&D team on environments with heavy license traffic. At this point, the fix is planned to be included in AP 9.3 (no ETA yet).
In the meantime, as workaround, you can restart the APLS service (from Windows Services) and this will show the graphics again (this issue may appear again after a heavy licese traffic period).
Worth noting that yes this does mean the graphs are displayed again, however the period between the 'heavy license traffic' and the restart are not displayed on the graph! Which to me is the most important data as there was heavy usage!