I am trying to connect from QTP to ALM but get a "can't find ota instance" message. When I check in details, it mentions

Problem Event Name - APPCRASH
Application Name - BP_EXEC_AGENT.exe
Fault Module name - Kernelbase.dll

I have installed the QTP add in for ALM but this makes no difference.

Does anyone know how this issue can be resolved?

Many thanks,