We are using QTP 9.5 on a .NET based Windows application. When we use the record option or object spy on a particular field/object in the appliation that has a mandatory symbol next to it QTP hangs and a popup message appears "Unable to perform the requested operation. Please call technical support". We are facing this issue only when a mandatory symbol is marked next to the fields. If mandatory symbol is not displayed in the fields QTP Record option works fine . QTP Addins that are used : ActiveX,.NET,WEB,Visual Basic.
Attached is a sample snapshot of the object along with the mandatory symbol displayed next to it.
Thanks saktha and carrying smiles for your responses. I got the patch QTPNET_00009 from HP Support Team and applied the patch in QTP 9.5 and now QTP is able to identify the objects without getting freezed.