yea we tried that, i.e. downgrade to 7.6 and there was still the same problem.
When we had talked to them, they advised I run nt_tr.exe under Winrunner directory and it'll work.
text recognition with one monitor work after restart, however, two monitors it did'nt. So basically for now it's running on one monitor but it will still fail sometimes. In which case you follow the above procedure.
So the first statement of it working with 7.6 isn't correct?
My experience with Mercury Support would lead me to saying you should put a new SR in and say it isn't working on one monitor as that is a critical feature failure amd they might actually focus on it for you
originally it was working with version 7.6 no problems using gettext. However, after upgrading to 8.2 we started having problems and could not run on two monitors, and infact even one monitor fails sometimes. So we tried downgrading to 7.6 (after uninstalling 8.2) but the problem stayed. We'r back on 8.2 again but using the solution i posted above for now.
I will follow up on on your suggestion and if any updates let you guys know. thanks
nope no service pack upgrades, for myself i directly went to 8.2, so it's probably an issue with 8.2 Winrunner support says they don't support multiple monitors
"even if it was working in 7.6, it was bound to fail eventually"