User ( posted:

Christoph is right. If you get to the right people MI support is very
good and very responsive. The key is knowing when and how to escalate an
issue. One thing you can count on is that the first support will not
escalate an SR with out alot of prompting. Best thing to do is go though
your sales rep and and identify someone those SR's can be sent to. When
you get people involved whose paychecks really depend on your satisfaction
you will see results.

Shane Morris CPS