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  1. #1
    Apprentice
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    TD Install Error

    I am trying to install TD For QC 8.2(SP1) and when installation wizard finishes, the installation has failed. In the error log, the log shows an Error 601. Does anyone know of a resource that would tell me what the error codes mean? I have tried searching the KB on Mercury support, but I have not been successful.

  2. #2
    Moderator
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    Re: TD Install Error

    Yes Sir, Mercury support will be glad to assist.

    http://support.merc-int.com/cgi-bin/.../CSO/index.jsp
    Personal Comment

    Success is the ability to go from one failure to another with no loss of enthusiasm.
    ~ Winston Churchill ~


    ...Rich Wagner

  3. #3
    Apprentice
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    Re: TD Install Error

    Actually, I went to Mercury support before asking the forums. Our attempts with Mercury have not been going well. First the Support Requests submits have been failing for us, and we e-mailed the general support (support@mercury). It's been four days and still no word from Mercury. [img]/images/graemlins/frown.gif[/img] Thanks for the suggestion.

  4. #4
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    Re: TD Install Error

    I would call them on the phone. I'm assuming you are in Atlanta. Call them and raise hell! If a first level can't help, insist on a 2nd or 3rd level support person.

    For Remote Access Services EC = 601 The port handle is invalid. This is an NT 4.0 EC. Is it a Mercury Error Code or a Windows Error Code?
    Personal Comment

    Success is the ability to go from one failure to another with no loss of enthusiasm.
    ~ Winston Churchill ~


    ...Rich Wagner

  5. #5
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    Re: TD Install Error

    If you are using Oracle, here is a suggestion I found in the support site:

    "Grant additional permissions to the Oracle admin account used for ADD installation
    Article 38735 discusses the same issue you are experiencing and has resolution for the issue.

    Further, in article 38709, read all permissions to be set for admin in Oracle to complete setup. Uninstall QC and re-install after trying both articles. This should help."

    Oracle 10.2 cannot be used for installation. You have to start with a lower version and then upgrade.
    Personal Comment

    Success is the ability to go from one failure to another with no loss of enthusiasm.
    ~ Winston Churchill ~


    ...Rich Wagner

  6. #6
    Junior Member
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    Re: TD Install Error

    Can you tell us the configuration of the system with OS and all applications.

 

 

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