I have a problem that I'm hoping someone can help with.

We use Mercury QC (v8.2) for our testers, and Rational Clear Quest for our Developers. The tools allow you to syncronise and pass updates between the tools. However, we are finding that any attachments are not being updated.
Mercury Support have told us that that is correct - it won't update attachments. But our developers believe that it is possible. Has anyone actually used these tools in this way? I don't want to start the techies tinkering (my technical term for a Friday!) if it isn't possible.

I have done some searches to see if this has been discussed previously, but couldn't find anything relevant. If it has been - if some can let me know I can troll again.