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  1. #1
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    Failed to email defect from TD 8.2 (but Test Ok ?!)

    When i configure an SMTP server and do a test, from the admin console, i receive the email.
    But for example when i want to use the fonction to email a defect, i receive this message (see down)

    The smtp server is a unix server, and Quality Center 8.2 (TD 8.2) is installated under windows 2003, with JBOSS.
    any one have an idea ?


    Messages:
    Failed to mail the specified entities;
    Failed to send mail to myEmail@my_Server;
    Failed to send the message via mail server 'xxxx.';
    Invalid protocol: null;
    Invalid protocol: null;

    Error Code: 1049

    Stack Trace:
    javax.mail.NoSuchProviderException: Invalid protocol: null
    at javax.mail.Session.getProvider(Session.java:409)
    at javax.mail.Session.getTransport(Session.java:627)
    at javax.mail.Session.getTransport(Session.java:608)
    at javax.mail.Session.getTransport(Session.java:594)
    at com.mercury.optane.core.mail.CMailService.sendMail (CMailService.java:315)
    at com.mercury.optane.core.mail.CMailService.sendMail (CMailService.java:309)
    at com.mercury.td.tdserver.api.logics.CMailLogic.send Message(CMailLogic.java:1098)
    at com.mercury.td.tdserver.api.logics.CMailLogic.send Mail(CMailLogic.java:398)
    at com.mercury.td.tdserver.api.logics.CMailLogic.send Entity(CMailLogic.java:261)
    at com.mercury.td.web.server.CTdServlet.redirect_mail Entity(CTdServlet.java:2623)
    at com.mercury.td.web.server.CTdServlet.doPost(CTdSer vlet.java:1388)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:810)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:237)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:157)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:214)
    at org.apache.catalina.core.StandardValveContext.invo keNext(StandardValveContext.java:104)
    at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:520)
    at org.apache.catalina.core.StandardContextValve.invo keInternal(StandardContextValve.java:198)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:152)
    at org.apache.catalina.core.StandardValveContext.invo keNext(StandardValveContext.java:104)
    at org.jboss.web.tomcat.security.SecurityAssociationV alve.invoke(SecurityAssociationValve.java:72)
    at org.apache.catalina.core.StandardValveContext.invo keNext(StandardValveContext.java:102)
    at org.jboss.web.tomcat.security.JBossSecurityMgrReal m.invoke(JBossSecurityMgrRealm.java:275)
    at org.apache.catalina.core.StandardValveContext.invo keNext(StandardValveContext.java:102)
    at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:520)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:137)
    at org.apache.catalina.core.StandardValveContext.invo keNext(StandardValveContext.java:104)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:117)
    at org.apache.catalina.core.StandardValveContext.invo keNext(StandardValveContext.java:102)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:535)
    at org.apache.catalina.core.StandardValveContext.invo keNext(StandardValveContext.java:102)
    at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:520)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:109)
    at org.apache.catalina.core.StandardValveContext.invo keNext(StandardValveContext.java:104)
    at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:520)
    at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:929)
    at org.apache.coyote.tomcat5.CoyoteAdapter.service(Co yoteAdapter.java:160)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:799)
    at org.apache.coyote.http11.Http11Protocol$Http11Conn ectionHandler.processConnection(Http11Protocol.jav a:705)
    at org.apache.tomcat.util.net.TcpWorkerThread.runIt(P oolTcpEndpoint.java:577)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:683)
    at java.lang.Thread.run(Thread.java:534)

  2. #2
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    Re: Failed to email defect from TD 8.2 (but Test Ok ?!)

    Do you have support with Mercury? It appears you have a problem reaching your unix server from your windows server or maybe it's a permission's thing. I'd open an SR with Mercury to get this resolved quicker.

  3. #3
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    Re: Failed to email defect from TD 8.2 (but Test Ok ?!)

    no i haven't i support (Not Yet) we will buy the solution soone.
    thanks for the SR with Mercury.
    I'm waiting for your response.

  4. #4
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    Re: Failed to email defect from TD 8.2 (but Test Ok ?!)

    If you are using a trial copy provided to you by Mercury they will provide you support during the trial period. You should contact support@mercury.com or your sales rep.

 

 

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