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Using Test Director 7.2 as an aftercare support bug tracking system!!!
Hi all, this is my first post up here on this groovy forum.
Ok, I am using TD 7.2 at work and I have been asked to carry out a sort of an evaluation after a 2 week period to see how TD 7.2 handles aftercare sales support for our clients to a HelpDesk and report their defects to the Tech Support staff and/or a someone who can take a call from a client and just enter the defect's details and forward it on to the appropriate developer etc etc.
Has anyone here done this using the TD 7.2 software?
What do people think of using a current defect database tracking system along side with new databases separate just for logging clients warranty and aftercare support defects.
I am actually starting this as of today!
Re: Using Test Director 7.2 as an aftercare support bug tracking system!!!
Hi, what do you want to support, one product under development and multiple customers? Or has every customer a different product?
We start to use TD for customer support. You can set up differrent projects in one database for every customer or for every product. The disadvantage of different projects is that you must logoff /logon to change but if you only have one call per hour it might be OK.