| || |
O KB Defect Attachment issue
We are on version ALM 11.0 patch 12.
We recently moved to a new ALM server.
Users are reporting that attachments attached to defects are displaying 0 KB with a Modified date of 2/1/1970 12:00am.
The attachment Do not open.
Can you directly connect to the server where QC saves the documents?
Perhaps try using the CMD window or file explorer to save a file in that location. See if anything unusual happens.
I saved a file in the same location and nothing unusual happened. I also confirmed the defects with attachments were being saved to the repository folder. The attachments being attached to an exiting or new defect, initially display the correct size and modified date. When user log out and logs back in maybe after 5 min, then the attachment changes to 0KB and 1970 Modified date. The attachments can then no longer be opened.