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Installation Problem in Quality Center
I am using Quality Center(Test Director)9.2.While installing it gives out error message "OTAClient.dll was not installed properly".I am using XP as OS and IE6.0.I have attached the image.so can any one help me regarding this problem.
Re: Installation Problem in Quality Center
This usually means that one component (out of the 20+) was not installed correctly, in this case OTAClient that is one of the most important.
You can start by checking if all instances of IE are down, if not then kill all and reconnect to QC.
If this doesn't fix it I would go to the addins page and try the client side installation of QC components.
If this doesn't help either you can try to delete IE object loaderclass and then try to reconnect.
If all else fails you can try to work with the QCExplorer "browser" instead of IE, but hopefully one of the previous solutions will do.
Chinese character in QC
Currently Chinese characters are showing correctly in the GUI and after it is posted to the DB server, it returned gibberish.So can you me the patch that supports both chinese and english character(multiple language).
Database problem when changing the Collation in DB
We are having quality center 9.2 and SQL database 2005 in the single server. This is our testing environment. We were trying to change the collation setting to Chinese character to our SQL database 2005.This was done by the database admin guys. But after the change we are not able to log into the QC site from the user site and from the Admin site. I asked the admin guys what you did and this is what they said me.
"We have changed the Collation settings for corporate_ccs_db0 and its working fine database side.
And we need to change settings from application side, so we thought of changing in IIS and restarted the service.
After that we are unable to login into the website and removed the settings restarted IIS and Mercury Quality center service."
I have attached the screen shot of the error message and the log file.
So plz do let us the soultion as soon as possible.
Re: Database problem when changing the Collation i
I think that given the number of changes you did to the environment, the type of problem you are describing, and the amount of things that may be affecting your QC Server you have reached the point where you need to open a formal Support Ticket with HP - after all you pay them to provide these type of complex answers...
The only additional action I would try is to run the QC Checker on the server machine to see if you have more information to provide them.