Has anyone come across performace/Load testing across IVR/Telephony/ Genesys platforms? just looking ahead on my project and was wondering if this has been simulated before.
Yes - IVR. I am currently working on the same thing. It requires a web front-end in order to use LoadRunner. - else, "Hammer" comes to mind.
Try this google advanced search:
With all the words: voice performance
with the exact phrase: ivr test
Take a look at Checkmate's site for ideas:
I'm with Jake on this one. If you need true IVR testing, Hammer is the way to go.
Replace ineffective offshore contracts, LoadRunnerByTheHour. Starting @ $19.95/hr USD.
Put us to the test, skilled expertise is less expensive than you might imagine.
Twitter: @LoadRunnerBTH @PerfBytes
I would like to take a hammer to my avatar!
Thanks for the tips guys.