I am testing a Siebel Call Center Application(web), and I am generating script for create new Service Request(SR) . I am using different login credentials for each user and based on the user position he gets the records in My Service Request View ( this is default view for creating SR).
When I Click ‘New’ Button, request is sent to the Server using First record as a reference and new Record template is getting created.
The Problem is all the users will not have records in ‘My Service Request’view , For those users who don’t have records in the default view Vusers are failing, in web_reg_save_param I changed ord=All also it is not working.
Can you suggest me how to create SR for the users who don’t have default records?
Thanks in advance
Re: Siebel Testing
I donno if u have already found the solution for this problem. But i had come across the simillar situation while load testing Siebel Sales application. It also takes the first reccord as a reference while creating a new one and u MUST always know the contents of that first row so that it could be parameterized.
Well, i just put the first reccord manually for each user and parameterized my script based on that (because i knew in advance what it contains) and luckily it worked all the time.
I think u can try the same thing with ur call center application.