User mattjjackson ( posted:

Im trying to develop a new set of baselines to measure our
applications performance. We run a small to medium e-commerce site
and I need to develop some response time baselines for both modem and
network users. I was wondering what sort of figures you guys use as
your response times. I have found the figure of 8 secs, but is this
for users using a 56k modem or a network connection?
Also does anyone have any figures to show how many users go elsewhere
if pages are not returned within a given time? ie after 10 secs
twenty percent of people go elsewhere, after 15 secs it rises to
thirty percent. I know response times are highly subjective, people
will wait longer to check their bank account for example but im sure
there must be some general guidelines.

Thanks in advance