6. VuGen Recording - are you using Old or New Recording Engine?
7. You must list here the specific Licensed Vuser type for your specific issue AND the license amount you have for your Vuser protocol(s) - per the example below (Unlimited, Permanent, N/A, etc. are not options) If you do not know because you are using a cracked version, list as "CRACK".
(HTML/HTTP) / 2500 Users
8. Is your support/maintenance contract current and active?
9. What platform(s) (PCs) and Operating Systems (Windows-XP, etc.) are being used for load generators and controllers? Include version and service packs (SP1 or 2, etc.)
Microsoft Windows Server 2003 SP 2
10. If you have filed a service request with HP/Mercury, what have they told you at this point with respect to your issue?