1. What version of LoadRunner (LR) or PerformanceCenter (PC) are you using? (specify which tool LR or PC)

2. What is the protocol you are recording?

2.1 If .NET, which version of .NET does the app require?

2.2 If .NET, which version of .NET do you have installed?

2.3 If OracleNCA with Oracle Forms Server, please list the version of Oracle Forms Server. You can get this info from the main Oracle Form when launched - Help -> About

3. If HTML - are you using HTML-Advanced with URLs or,
(indicate yes/no)

4. If URL mode:
- Concurrent groups, or
- Without Concurrent groups?
(indicate which)

5. Which LoadRunner/PerformanceCenter feature (FPs) or service packs are you using?

6. VuGen Recording - are you using Old or New Recording Engine?

7. What kind of LoadRunner license do you have -
- Subscription,
- Perpetual,
- Permanent/Unlimited
- Virtual User days, or
- Evaluation?

8. If subscription, is subscription current or expired?

9. What platform(s) (PCs) and Operating Systems (Windows-XP, etc.)? Include version and service packs (SP1 or 2, etc.)
Windows XP SP2

10. If you have filed a service request with HP/Mercury, what have they told you at this point with respect to your issue?


The instructions on how to create a digital certificate in the LR 9.10 VUGen help file (from the Index, search on SSL) mention nothing about creating a password therefore I have to assume there is none. We have added the cert to the server (using the Cisco XML appliance) and our authentication is failing. Could this be becuase we are not providing the password/username?