Iam having a problem. In User Connections, same user is occupying the multiple licences and also the user who logged to QC yesterday and closed his system is also occupying the QC license. I think they are not disconnecting from the licences.
Next day when iam monitoring the user connection, iam finding the user is connecting twice or three times. Can you guys help me out.
I upgraded to QC 9.2 about 3 weeks ago (not sure if it is related to the issue), but in the last week I am getting the same problem where licenses are not getting disconnected. So I will have the same user who will have multiple licenses (over a period of 1-3 days, but they are only actively using one instance of QC. I also checked the “WAIT_BEFORE_DISCONNECT” parameter under the Site Configuration tab, and it set for 600 mins (by default), which should disconnect the licenses after 5 hrs, but that does not appear to be happening.
Has anyone encounter this issue before? Any suggestions would be appreciated.
The only thing that counts is if the users log indicates a check-mark in the license block. Otherwise they are not actually using a license. Backdoor, (OTA) access and automation tools do not take up a full license, only someone who is fully logged into an actual project.
Success is the ability to go from one failure to another with no loss of enthusiasm.
~ Winston Churchill ~