I've just taken over as QC admin and am already stumped by a stubborn 'default' entry within the Defect Description box. I want to replace this, but no matter what i try, i can't get rid of what's already there? I've had a look through the script and can't see anything and tried deleting the default values as TDADMIN, but don't seem to be getting anywhere. Does anyone have any ideas?
According to the v12 User Guide, default values are set per user per project.
In the Admin Guide in Chapter 8 it describes a site parameter named DISABLE_DEFAULT_VALUES which can be used to prevent default values from being set per user per project. I don't know if that would wipe out default values that are already set.
In previous version personalized settings like that were stored in the COMMON_SETTINGS table in the project database. You might look there to see if those values are stored in that table, and consider deleting the relevant rows there if you find them. Manipulating the database directly can be dangerous, though, if you don't know what you're doing.
(Opinions and information contained in this post are wholly my own and do not reflect the opinions of my employer.)