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Error for ALM installation: Another instance of installation tool is currently runnin
Here's the scenario.
I've got a VM (workstation 7) with Win 2k7 R2 SP1, 8GB Ram, plenty HDD, running with SQL Express 2k8 + a pre-prod box similar in specs.
I've got this issue (replicated on both boxes): when trying to run the configuration wizard, i get the error: ANOTHER INSTANCE OF INSTALLATION TOOL IS CURRENTLY RUNNING.
Support has given me the run around, and once i get to this point, I can't resolve it (unless do a fresh build of the machine in question, which is not possible).
- disable UAC
- disable firewall
- delete registry keys (HKEY_CLASSES_ROOT\Installer\Products\165D5913C3F2 37342A81ADB9BEF434A9)
- disable (temporarily) McAffee (on my pre-prod box, my VM has nothing installed).
- delete all cache etc.
- MS Fix It
Nothing works, and although I can get the config wizard to start, it somehow seems to pick the initial setup which was not completed, which is not showing in either processes/services/task manager.
Have you tried to build the machine without the ALM Installation, shut it down, bring it back up and try the ALM Installation?
Yes, i have. no joy either... fresh VM build, replicated the bug, uninstalled, rebooted, reinstalled. same error...
Ok, so replying to my own thread... Found the solution.
HP's first suggestion was to delete the registry key associated with the installation, which is:
As luck has it, that didn't work out for me. After a long call with HP and trying to troubleshoot based on the log files, the solution was pretty simple:
Delete all config files under ...Program Data\HP\ALM\conf
Look out for the qconfigile.properties...
Mission accomplished - Deleted the files after uninstalling from Control Panel, reboot, fresh install, UAC disabled and the rest, and the new installation worked.
We've had several issues where HP products appear to become 'corrupted'. The normal uninstall features do not appear to fully clean up the product remnants. I don't remember how we ended up with this, but HP actually sent us a stand-alone uninstaller for ALM. That seems to work pretty well.
Wow!!! That's...amazing to say the least. I also got another issue, with a file downloaded by one of HP's partners, where the .iso files is just short of a few bytes than my regular one (downloaded from HP's website). Now, the setup goes fine, but in the middle of the server deployment it throws a Java Error... Not sure why, but folks, make sure you got the right .iso setup files, from HP's website, with the right size...
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